Terms & Conditions

No-Show/Cancellation Policy

No-Show/Cancellation Policy CANCELLATIONS OR NO-SHOWS

We will do our best not to cancel or re-arrange your appointments and to run to time - we really appreciate you doing the same.

OUR CANCELLATION POLICY

We understand that sometimes you may have to cancel an appointment.

Please give us at least 48 hours notice (N.B. this is 48 working hours and our hours of work are Tuesday-Saturday).

A fee of £20 may be charged and deposit lost.If you cancel with in the 48 hour notice period, we reserve the right to charge 100% of the appointment value if the a lot can't be filled.

It is very difficult to fill appointments at short notice, but if we do we will not charge you a cancellation fee.

If you need to cancel, please give us a call or use our online booking system. Please don’t text, email or put a message on social media.

PAYMENT DETAILS

Before we take your payment details to cover a cancellation charge or a deposit or advance payment, we will confirm:

The service or treatment you have booked. The salon name, location and contact details.

The total price (including any taxes) of the service or treatment booked or how the price will be calculated if an exact price cannot be given.

The time and date of the appointment.

DEPOSITS

A deposit of £20 will be charged if you:

missed your last appointment with us; or
are a new client
are booking for an appointment lasting more than three hours.

A deposit of £20 will be charged if you:

are booking online; or
The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The deposit will be fully refunded if you cancel, as long as you give us at least 48 hours notice.

If you give us less than 48 hours notice but we are able to fill the appointment, we will either refund the deposit or put it towards the cost of your next appointment.

The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.

ADVANCE PAYMENTS

We will take payment in full at the time of booking:

for an appointment lasting more than three hours, such as hair colour correction.
If you missed your last appointment with us.

In case of a late cancellation or no-show, we will keep an amount of the advance payment that genuinely reflects the loss we have suffered as a result of the late cancellation or no-show.

If we are able to fill your slot, we will only keep an amount of the advance payment which covers our costs of finding another client.

KEEPING TO TIME

If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment.

Thank you.

Disclaimer and Privacy Policy

This privacy policy details how we, Salon87 Ltd of 109 New Street, Horsham, West Sussex, RH13 5DX collect, use and process personal data. If you have any questions on this policy or any other of our processes you can contact us at info.salon87@gmail.com.

This Privacy Policy affects your legal rights and obligations so please read it carefully. If you do not agree to be bound by this Privacy Policy, please do not provide your personal data to us.

We may update this Privacy Policy from time to time at our discretion and in particular to reflect any changes in applicable laws. If we do so, and the changes substantially affect your rights or obligations, we shall notify you if we have your email address. Otherwise, you are responsible for regularly reviewing this Privacy Policy so that you are aware of any changes to it.

We are the controller of the personal data provided to us for the purposes of applicable data protection legislation.

WHAT INFORMATION WE COLLECT ABOUT YOU:

We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

HOW INFORMATION ABOUT YOU WILL BE USED:

In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:

To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
When you consent to it: we will always ask for your consent to hold and use health and medical information.

We will therefore share your information with:

Providers of our salon software system Get Slick Mailing houses Gmail and/or Mailchimp, Adobe Suppliers of our website Wix.com

We have rigorous data protection and security policies in place with all our suppliers.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

MARKETING:

We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services.

If you no longer wish to be contacted for marketing purposes, please contact Sam at info.salon87gmail@.com.

EMPLOYMENT:

The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.

HOW LONG YOUR INFORMATION WILL BE KEPT FOR:

Unless you request otherwise, we will keep your information to contact you no more than four times a year for a maximum of 1 year from your last visit to the salon.
After a year we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 6 years) and financial transactions (which we are obliged to keep for 6 years).

Information about unsuccessful job applicants will be deleted after four months.

WHERE YOUR INFORMATION IS KEPT:

Please see: https://www.getslick.com/privacy-policy https://www.wix.com/about/privacy

ACCESS TO YOUR INFORMATION AND CORRECTION:

You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact Sam at info.salon87gmail@.com.

We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

E-NEWSLETTERS:

We email e-newsletters to inform you about products, services and treatments provided by our salon. You have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.

COOKIES:

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

CHANGES TO OUR PRIVACY NOTICE:

We keep our privacy notice under regular review and we will place any updates on this webpage.

This Privacy Policy affects your legal rights and obligations so please read it carefully. If you do not agree to be bound by this Privacy Policy, please do not provide your personal data to us.

We are the controller of the personal data provided to us for the purposes of applicable data protection legislation.

HOW TO CONTACT US:

Please contact us if you have any questions about our privacy notice or information we hold about you:

By email info.salon87@gmail.com
Or write to us at Salon87 Limited. 109 New Street, Horsham, West Sussex. RH13 5DX.

Customer Complaints Policy

Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do. Complaints are rare, but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.

PROCESS

Tell someone you’re not happy with the service you’ve received, either while you’re in the salon or as soon as possible after leaving. Calmly and clearly explain the problem.

We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within eight weeks.

If you have already left the salon, don’t go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our salon and discuss your complaint in private.

Where we think your complaint is reasonable, we will redo a part or all of the service or treatment again as soon as possible, free of charge. The work will be done by a different stylist, barber or beauty therapist if you prefer, although this may not always be possible. If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.